SHIPPING TERMS & CONDITIONS

We offer international shipping. All orders are tracked, and you will receive tracking information via email or by signing into your account. All orders require a signature upon delivery.

Once a signature is provided and the package is confirmed as delivered by the carrier, responsibility for the order transfers to the recipient. If you have any concerns about your delivery, please contact the carrier directly. If you notice any issues with your order, such as missing items or discrepancies, please contact us immediately so we can assist you.

Dispatch & Delivery

In-Stock Designs

We aim to process your orders for in-stock designs within 1–3 business days.

• UK delivery: typically 2–5 business days

• International delivery: please allow 7–14 business days

You will be notified by email once your order has been dispatched, along with tracking details.

Bespoke Pre-Order Designs

Additional time is required for creation. These designs will be meticulously crafted within 12 weeks from the date of order. Please note: the 12-week timeline refers to the design and creation process only, and does not include shipping time. Once completed, they will be dispatched promptly.

• UK delivery: typically 2–5 business days

• International delivery: please allow 7–14 business days

You will be notified by email once your bespoke design is complete and your order has been dispatched, along with tracking details.

E-Gift Cards (Digital Gift Cards)

E-gift cards (digital gift cards) are delivered instantly via email after purchase. No physical shipping is involved.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location. The exact amount will be displayed before you confirm your order.
We offer free shipping within the United Kingdom on orders over £500.

Tracking Information

We trust only the best carriers to handle your order. You will receive tracking details as soon as your order is dispatched.

Duties and Taxes Terms & Conditions

For international orders, please note that any import duties, taxes, and other customs fees are the responsibility of the customer. These charges are determined by the destination country and may be due upon delivery.

We recommend consulting with your local customs office for further details regarding any potential duties or taxes. Duties and taxes are non-refundable, and any charges incurred on returned items will also be the responsibility of the customer.

Customs Duties and Import Taxes

• Orders shipped outside the UK may be subject to import duties and taxes.

• Any additional charges for customs clearance must be paid by the customer.

• Customs policies vary by country, so please contact your local customs authority for more information.

• International shipments may be opened and inspected by customs authorities.

Responsibility for Customs Charges

• The recipient is responsible for any customs duties or taxes.

• A commercial invoice will be included with your shipment as required by customs.

• By placing an order, you agree to pay all applicable customs charges upon delivery.

International Shipping Times and Delays

• Customs procedures may delay international shipments, which is beyond our control.

• Please allow additional time for delivery during peak periods or due to customs delays.

Thank you for shopping with us — we appreciate your understanding regarding customs and import taxes.